User management
Find an account, check its state, and put it right.
Go to Admin > Management > Users. You need the View Users permission to open it.
The user list
| Column | Description |
|---|---|
| User | The avatar, the full name, and the email address. Click the row to open the account. |
| Role | The role of the account, shown as a badge. |
| Servers | The number of servers that the account owns. |
| Status | Active, Inactive, Suspended, Pending, or Deleted. |
| Actions | A three-dot menu with Edit and Delete. |
Use the Search users... box to filter by name or email address. The list shows 25 rows per page, with Previous and Next buttons at the bottom.
User statuses
| Status | Description |
|---|---|
| Active | The account is in good standing. The user can log in. |
| Inactive | The account is active, but the user did not log in recently. The panel calculates this state. You cannot set it. |
| Suspended | The account is locked. The user cannot log in. |
| Pending | The account exists, but the user did not verify the email address. |
| Deleted | The panel removed the account. Nobody can open it. |
Creating a user
- Navigate to Admin > Management > Users and click Add User.
- Fill in the fields:
- Email - the login address. It must be unique.
- Username - 3 to 64 characters. It must be unique.
- First Name and Last Name - optional, up to 64 characters each.
- Role - the list holds the roles at or below your own privilege. It defaults to the User role.
- Status - Active, Pending, or Suspended.
- Set the password. Two choices are available:
- Tick Send password reset email. The panel then generates a temporary password and emails a reset link. SMTP must work for this choice.
- Leave the box clear and type a Password of at least 8 characters.
- Click Create User.
Your license caps the number of accounts. Over that cap, the panel refuses to create the account and names the limit.
The user detail page
Click a row to open the account. The header shows the avatar, the name, the status, the role, the email address, and the creation date.
If the account holds a role equal to or above your own, the page shows a banner and every field is read-only.
Profile
Change the Email, Username, First Name, and Last Name.
Access
| Field | Description |
|---|---|
| Role | The role of the account. The list holds only the roles at or below your own privilege. |
| Account Status | Active, Suspended, or Pending. |
| Suspension Reason | The reason for the suspension. The user reads this text on the suspension page. This field appears only when the status is Suspended. |
| New Password | A new password. Leave it empty to keep the current password. |
Click Save Changes. A role change and a status change take effect at once.
Email verification
The card states whether the user verified the email address, and when.
- Click Mark as verified to accept the address without an email.
- Click Revoke verification to cancel it.
Account lock
The panel locks an account after too many failed logins. This card shows the lock state and a countdown.
To lock an account by hand:
- Choose Indefinite or Timed.
- For a timed lock, set the Duration (minutes). The default is 60.
- Enter a Reason. This field is optional.
- Click Lock Account.
To release a lock, click Unlock Account.
OAuth linked accounts
This card lists each SSO provider that the user linked, with the account name, the link date, and the last use.
Account credits
This card appears only when billing is on. It shows the balance and the transaction history.
To change the balance:
- Click Adjust Credits.
- Choose Add Credits or Remove Credits.
- Enter the Amount.
- Choose the Type: Adjustment or Promotional.
- Enter a Description.
- Click the confirm button.
Suspending a user
A suspension locks the account. The user cannot log in, and the panel rejects the API requests of that user. Set the Account Status to Suspended on the detail page. Add a reason so that the user understands the block.
A user suspension does not stop the servers of that user. Suspend each server from the server list or from the server detail page.
Deleting a user
WARNING
Transfer or delete the servers of the user first. Without this step, the servers become orphaned.
Delete an account from the three-dot menu in the list, or from the Delete button on the detail page. Confirm the dialog. The account is then gone and the user cannot log in.
Forcing a Sign-Out
The user detail page has no sign-out control. To end the sessions of a user, open Active Sessions and use Revoke all.
Next steps
- Roles and Permissions - control what a user can open.
- Active Sessions - see and end signed-in sessions.
- Resellers - give a user a plan quota.
- API Keys - manage keys for integrations.