Feature settings
Turn parts of the panel on and off for everybody who uses it.
Go to Admin > Settings > General and open the Features tab.
How a toggle works
A toggle changes what the panel shows. When you turn a feature off, the panel hides the navigation entries, the pages, and the controls of that feature. The panel does not delete the data. When you turn the feature on again, the previous records are available again.
Some toggles depend on another toggle. A toggle that depends on Billing stays grey until Billing is on.
A change takes effect at once after you save.
License gating
A toggle needs the matching license feature. A toggle that your license does not cover stays visible, but the panel greys it out and shows a padlock next to the label. The line below reads "Not included in your current license - upgrade your tier to enable."
These toggles need a license feature:
| Toggle | License feature |
|---|---|
| Enable Billing System | Billing Module |
| Enable Ticket System | Ticket System |
| Enable CRM | CRM Module |
| Enable Database Manager | Database Manager |
| Registration Intake | Intake Forms |
| Purchase Intake | Intake Forms |
| Allow Subusers | Subuser Management |
| Allow API Keys | API Keys |
| Allow Backups | Server Backups |
| Allow Schedules | Server Schedules |
| Allow SFTP Access | SFTP Access |
Read License to see which features your license covers.
Billing system
| Setting | Description |
|---|---|
| Enable Billing System | Turns on the built-in billing system for the sale of servers and services. The Billing menu then appears in the admin panel. Billing also needs a payment gateway. |
| Enable Account Credits | Gives each user a credit balance for purchases. |
| Allow Credit Overspend | Permits a purchase that is larger than the credit balance. The panel creates a pending invoice. This setting can produce unpaid invoices. |
| Auto-Suspend on Non-Payment | Suspends a service when an invoice passes its due date. |
The last three settings stay grey until the billing system is on.
Payment gateways
| Setting | Description |
|---|---|
| Stripe Payments | Accepts card payments through Stripe. |
| PayPal Payments | Accepts payments through PayPal checkout. |
| Credit Balance Payments | Permits payment from the account credit balance. |
Stripe and PayPal need credentials. Add them in the Integrations settings. All three settings stay grey until the billing system is on.
User features
| Setting | Description |
|---|---|
| User Registration | Permits new users to create accounts. Turn it off to make the panel invite-only. |
| Require Email Verification | A new user must verify the email address before full access. |
| Allow Subusers | Permits a server owner to invite subusers with limited permissions. |
| Allow API Keys | Permits a user to create personal API keys. |
Require Email Verification stays locked until SMTP is configured. The padlock line names the Mail settings page. Without SMTP, a new user gets no verification message and cannot log in.
Server features
| Setting | Description |
|---|---|
| Allow Backups | Permits a user to create and manage backups of the server files. |
| Allow Schedules | Permits a user to create scheduled server tasks. |
| Allow SFTP Access | Shows the SFTP credentials on the Settings page of each server. |
Customer intake
| Setting | Description |
|---|---|
| Registration Intake | Shows a "How did you find us?" dropdown on the registration page. |
| Purchase Intake | Shows a "How did you find this product?" dropdown during checkout. You can turn this dropdown off for one product in the product settings. |
Set the dropdown options at Admin > CRM > Customer Intake. That page appears in the sidebar only when one of these two toggles is on.
CRM
Enable CRM turns on the CRM dashboard, with leads, analytics, tags, and renewals. The revenue metrics and the service metrics need the billing system.
Database manager
Enable Database Manager turns on the web interface for per-server databases.
Support features
| Setting | Description |
|---|---|
| Enable Ticket System | Permits users to create support tickets. Administrators can then manage categories and answer tickets. |
| Auto-Close Resolved Tickets | Closes a ticket after it stays in the resolved state for a set time. |
| Auto-Close After (hours) | The time before the panel closes a resolved ticket. This field appears only when auto-close is on. |
| Enable SLA Tracking | Tracks an SLA deadline on each ticket, by priority. The panel flags a breached ticket. |
When SLA tracking is on, four fields set the hours for each priority: Low, Medium, High, and Urgent. The SLA timer pauses when a ticket is on hold, or when it waits on the customer.
When the ticket system is on, more fields appear:
| Setting | Description |
|---|---|
| Subject Min Length and Subject Max Length | The permitted length of a ticket subject. |
| Message Min Length and Message Max Length | The permitted length of a ticket message. |
| Max File Size (MB) | The largest attachment. |
| Max Files Per Message | The number of attachments on one message. |
| Allowed File Extensions | A comma-separated list, for example .jpg, .png, .pdf. |
Saving
The bottom of the page shows You have unsaved changes or All changes saved. Click Save Changes to apply. Click Reset to discard.